Shipping policy

Our $20 Flat Rate Shipping

We charge a flat rate of $20 for shipping on all orders within Australia. Here’s why we do it this way:

Simple and fair. Whether you’re ordering one bottle or several, you’ll know exactly what shipping costs before you check out. No surprises, no postcode calculators.

Our products are glass and need proper protection. Our tonics, shrubs and condiments come in glass bottles, which are heavy and need to be packed carefully so they reach you in one piece. A flat rate helps us cover Australia Post parcel costs across all delivery zones, along with the packaging that keeps your order safe in transit.

Packaged with the planet in mind. Every bottle is wrapped in hex wrap, a paper-based cushioning wrap that protects your order without the bubble wrap. Your box is sealed with Kikusui paper tape rather than plastic tape. We’d rather invest in packaging that reflects our values than use plastic that ends up in landfill.

Processing Time - Orders are processed from regional Tasmania within 2-3 business days (Monday–Friday, excluding public holidays). During peak periods or sales, processing may take slightly longer — we'll let you know if there's a delay.

Shipping Rates & Delivery Estimates

Delivery times are estimates provided by Australia Post and start from the date of dispatch, not the order date. Times may vary during peak seasons, extreme weather, or other events outside our control.

Order Tracking
Once your order ships, you'll receive a confirmation email with an Australia Post tracking number. You can track your parcel directly at auspost.com.au/track.

Shipping to PO Boxes & Remote Areas
We ship to PO Boxes and remote locations via Australia Post; however, delivery times to remote or regional areas may be longer than metro estimates.

Lost, Delayed, or Damaged Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at shop@wildmother.com.au so we can investigate with Australia Post. For items damaged in transit, please contact us within 72 hours of delivery with photos of the damage so we can arrange a replacement or refund. Please note -We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Questions?
If you have any questions about your shipment, reach out to us at shop@wildmother.com.au